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Card Controls

 

After Hours - Advanced Card Care Center

Need help with your debit card after hours? Call our Advanced Card Care Center and we will be happy to assist you with things such as: Lost/Stolen Cards, Travel Notifications, etc.

Advanced Card Care Center | (833) 664-0353

 

Premium Text Notifications

 

 Phone Text Notifications  

If we detect a suspicious transaction on your card, we'll let you know immediately by text.

When a suspicious transaction is detected, you can expect a text message to come from the short code number 37268.

Debit cardholders are automatically enrolled in this service, and as long as we have your current cell phone number on file, there is no action you need to take.

Please be sure we have your current cell phone number on file so you can take full advantage of this service.

Andrew Johnson Bank does not charge for this service. However, message and data rates, which are typically charges assessed by your data provider, may apply. You may opt out of the service at any time by replying "STOP" to the short code 37268.

 

* We will never ask for full social security numbers & PINs through this service.

** Never respond "NO" to fraud alerts on activity you did not perform, regardless of who instructs you to do so.

 Get Control of your debit card using our mobile app.

Did you lose your card in your house or car? Leave it at the office by accident? Maybe it is in your other bag or the pocket of the jeans you wore yesterday?

Odds are, you aren’t 100 percent sure where it is, but you don’t think its been stolen. You now have the option to shut your card off using the Mobile Banking App. Simply log into our Mobile Banking App and tap on ‘Manage My Cards’ to turn your cards on and off. When you find your card, simply log back into the app and turn the card on again.

You can also report your card as stolen through the app. This will disable your card’s use, but you will want to contact your banker the next business day to officially report your card as stolen. Your banker will work with you through this process and issue you a new card with a new number.

While you can disable your card for PIN and Signature transactions, some things will not be blocked. For instance, you cannot block online or reoccurring purchases tied to your card.

You can also set transaction limits and geographical limits for your card. These limits allow you to control where and for how much your card can be used. 

Get the Mobile AppMobile App Privacy Notice

 

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